· Credit/Background requests are processed immediately after they come in – once an authorized request is processed the fee is non-refundable. All online requests by an agent or applicant are non-refundable
· CISI has no part in the rental decision – there is no refund for the background check if the rental property is denied to the applicant
· CISI does not sell to public consumers. Completed reports are returned to the requesting agent or landlords only. No refunds will be given for an applicant not receiving their report. However as a courtesy if the applicant emails our office we can send them a “Consumer Copy” of their report.
· If a real estate agent authorizes us to do additional searches – additional charges will be added and will not be refundable.